![]() After 43 minutes I was told one would call me. I called this afternoon and said that I wanted to talk to a manager. After 30 minutes of the agent trying to get 2nd level, I was told they would have to call back. I called at 6:20 AM PT (my time) and said that I had talked to someone yesterday that was nice, but not knowledgable so I wanted to talk to second level support. Yesterday I was on the phone for 2.5 hours (most of it was waiting while the person typed something and then told me the next things to try) and then they told me that I had to call back in the morning. I have been trying all day to talk to someone. Seems like this should be very simple to fix, if I could talk to someone. The file has the user from the workstation listed with READ/WRITE permissions and I have to add the user at the server with R/W permissions before I can share it and open from the server. When a workstation goes into the company file, no additional user shows up on the 2020 Server app and to make things worse, when the workstations exists QB for MAC, it takes 1.5 minutes to exit and when it does, it kicks out the admin on the server and the file is no longer shared and if I try to share it I get the file is locked. Only the server can open the company file and I see the ADMIN user on the 2020 Server application. ![]() Last week we purchased multiple licenses. ![]() So QB for MAC was working great for a single user.
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